A STEP FURTHER IN STAKEHOLDER MANAGEMENT

Role of SSC/GBS in nurturing the business relationship with HQ (and not the other way around): With maturity comes the time of improved partnership and streamlined collaboration

• How to make sure corporate leaders AND local partners understand and know what GBS do (in other words, how to make them accept the new reality of the business)
• How to link local markets and GBS performances for improved collaboration and partnership (incentive programs in involving GBS more?)
• Ambassadors within local business lines to support the objectives and the strategy of GBS
• How to turn around the corporate culture forced onto SSC/GBS to show that GBS is more than just a service provider