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Ruta Pivoriuniene

Head of European Market Operations & Customer Success, Nasdaq - LT
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Speaker info

Session details

FLEXIBILITY IS THE NEW BLACK

Organizational flexibility and resilience – the new “must-haves” to sustainable SSC/GBS operations, but easier said than done?

  • Fighting long-established organizational set-ups and structures that represent a blockage to the transition of more complex activities to SSC/GBS
  • Flexible, new ways of recruiting – from traditional channels to new generation medium (be seen and new reach)
  • Flexible transitions, the end of “lift and shift”? More tailored approaches, no one size fits all to better adapt to a rapidly evolving business environment
  • Covid, check! What’s the next step to prove HQ of the built-in resilience of your GBS organization