marek-szuminski_citco_cee-strategic-ssc-gbs-conference-autumn_vilnius_connect-minds

Marek Szuminski

EVP / Head of Private Equity, Citco Group of Companies - LT
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Session details

SERVICE DELIVERY AT THE TIME OF A SHIFT IN WORKING HABITS

Language dependencies, experience, skillsets, increasing cost, remote work – how to mix and match technological innovation and people-related challenges to sustain high quality of service delivery in the future

  • How to embrace and adapt to the increasing role of new technologies that deeply transform the everyday work of SSC/GBS professionals
  • How to go farther in process centralization and cost savings in the “new normal” without compromising the quality of service delivery and the customer satisfaction
  • Should a new type of governance/management emerge within SSC/GBS organizations to face the societal waves of change coming the industry’s way?