SERVICE DELIVERY AT THE TIME OF A SHIFT IN WORKING HABITS

Language dependencies, experience, skillsets, increasing cost, remote work – how to mix and match technological innovation and people-related challenges to sustain high quality of service delivery in the future

• How to embrace and adapt to the increasing role of new technologies that deeply transform the everyday work of SSC/GBS professionals
• How to go farther in process centralization and cost savings in the “new normal” without compromising the quality of service delivery and the customer satisfaction
• Should a new type of governance/management emerge within SSC/GBS organizations to face the societal waves of change coming the industry’s way?