BUSINESS EVOLUTION – SSC –> CoE –> GBS –> INNOVATION CENTERS?
Are SSC/GBS to become corporate’s efficiency laboratories of tomorrow? Branding and positioning operations as innovation centers to fully leverage on world-class capabilities and deliver on business value
- Leveraging on centers’ expertise to move towards independent, integrated innovation hubs creating, owning and improving end-to-end processes
- SSC leaders to sharpen their stakeholder management skills and abilities to prove how GBS is a value-adding member of the big corporate family
- Re-aligning top management perception of the centers to the “CoE” reality of in-house skills and competences, vectors of productivity gains
- The future of “low value-adding” activities – What will centers’ expertise be based on if they get rid off transactional work?