Turning Your SSC into a Profit Center

13 Oct 2016
11:45 - 12:15

Turning Your SSC into a Profit Center

Process Optimization Pillar

Value-Added Solutions to Strategically Position your Shared Services: A Case-Study on How Al Tayer Group Transformed their HR Shared Services into a Profit Center

Although the concept of SSC is initially to help the company reduce costs and smoothen operations, there are some Shared Service Centers that go a step beyond. It is the case of Al Tayer GroupsĀ“s HR SSC in Dubai, which has managed to transform its services into an independent source of income. Discover the main drivers behind their transformation process.

  • Breaking the stereotype that SSC operations are only about cost-reduction to understand the potential value-add your capability can provide
  • Understanding how SSCs can, through optimization, provide services that where not initially possible to further enhance their support network
  • How to exponentially increase your customer satisfaction levels through value adding services within your organization leading to increase in stakeholder buy-in
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