Turning Your SSC into a Profit Center
Process Optimization Pillar
Value-Added Solutions to Strategically Position your Shared Services: A Case-Study on How Al Tayer Group Transformed their HR Shared Services into a Profit Center
Although the concept of SSC is initially to help the company reduce costs and smoothen operations, there are some Shared Service Centers that go a step beyond. It is the case of Al Tayer Groups´s HR SSC in Dubai, which has managed to transform its services into an independent source of income. Discover the main drivers behind their transformation process.
- Breaking the stereotype that SSC operations are only about cost-reduction to understand the potential value-add your capability can provide
- Understanding how SSCs can, through optimization, provide services that where not initially possible to further enhance their support network
- How to exponentially increase your customer satisfaction levels through value adding services within your organization leading to increase in stakeholder buy-in