Adapting the HQ Corporate Governance Standards to your Regional SSCs
Getting Recognition for What You Do: HQ’s Perceived Value of SSCs’ Operations
Get the Board on Board: Conveying Your SSC´s Challenges to the HQ Management Team
Is the Grass Greener Outside the Biggest Cities?

Centralizing Your Business Operations Without Compromising the Quality of Service Delivery
Optimizing Your Processes to Improve Productivity and Deliver on Higher Quality Standards of Customer Service
Standardization vs. Harmonization: When and How to Introduce More Flexibility and Adaptability
Take Your SSC’s Continuous Improvement Strategy to the Next Level

The Recruitment Challenge in the Face of High Competition and Limited Resources
Easier to Say Than to Do: Attracting Talents and Developing Your High Potentials
Meeting the Needs and Managing the Integration of New Generations in the Workplace
Are You Sufficiently Equipped to Win the Turn-Over and Attrition War?

The Connected SSC: Using Technology to Address a Multifunctional, Fully Integrated and End-To-End Process Oriented Business Center
Digitalization of Processes: Implementing an Efficient Electronic Invoice System to Smoothen your Accounting Services
What is All the Fuss Around RPA: Do You Really Need it and Where to Start the Transition to Robots?
Building an Analytics System to Create a Data-Based Enterprise