Baltic Strategic Shared Services Conference
Vilnius, Lithuania   /   12-13 October 2016   /   SSC's 4 Strategic Pillars
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The "SSC's 4 Strategic Pillars" Concept

The Baltic Strategic Shared Services Conference officially brings for the first time to the region the “SSC’S 4 Strategic Pillars” concept during 2 days of high level networking, debates, experience sharing and learning opportunities.
This gathering will allow SSCs’ practitioners to understand how to set-up a long-term development strategy based on the maximization of the SSCs’ 4 strategic management pillars.

In addition to the event, the Baltic SSC Conference team have developed a very practical benchmark online tool to allow SSC professionals to compare the level of maturity of their organization’s processes with their peers / competitors.

So do not hesitate to take this 5-minute survey to visualize where you stand in the competition for the best SSC in the Nordic and CEE regions:



Endorsed by the Municipality of Vilnius / Opening Speech by Mayor Remigijus Simasius


Agenda at a glance

Wednesday 12th October – Day 1

Thursday 13th October – Day 2


Adapting the HQ Corporate Governance Standards to your Regional SSCs
Getting Recognition for What You Do: HQ’s Perceived Value of SSCs’ Operations
Get the Board on Board: Conveying Your SSC´s Challenges to the HQ Management Team
Is the Grass Greener Outside the Biggest Cities?

Process Optimization

Centralizing Your Business Operations Without Compromising the Quality of Service Delivery
Optimizing Your Processes to Improve Productivity and Deliver on Higher Quality Standards of Customer Service
Standardization vs. Harmonization: When and How to Introduce More Flexibility and Adaptability
Take Your SSC’s Continuous Improvement Strategy to the Next Level

People Strategy

The Recruitment Challenge in the Face of High Competition and Limited Resources
Easier to Say Than to Do: Attracting Talents and Developing Your High Potentials
Meeting the Needs and Managing the Integration of New Generations in the Workplace
Are You Sufficiently Equipped to Win the Turn-Over and Attrition War?

Technology Integration

The Connected SSC: Using Technology to Address a Multifunctional, Fully Integrated and End-To-End Process Oriented Business Center
Digitalization of Processes: Implementing an Efficient Electronic Invoice System to Smoothen your Accounting Services
What is All the Fuss Around RPA: Do You Really Need it and Where to Start the Transition to Robots?
Building an Analytics System to Create a Data-Based Enterprise


100% of corporate speakers with the highest level of seniority in the SSC arena, gathering to share their experience and network with like-minded professionals wishing to shape the future of the industry in the region!


Countdown before the conference starts! Don't miss your chance to book your seat!

Payment by bank transfer or credit card (only VISA and MasterCard accepted - conditions apply for AmEx*).

Conference Days
(For SSC practitioners only)

995 € (excl. VAT**)


Book before the 11th October to secure your seat!

This ticket includes:
Access to 2 conference days
“SSC’s 4 Strategic Pillar” concept
Speednetworking Session
Networking & Coffee breaks
Access to presentations post-event

Vendor Ticket
(For solutions providers)

2,495 € (excl. VAT**)


Book before the 11th October to secure your seat!

This ticket includes:
Access to 2 conference days
“SSC’s 4 Strategic Pillar” concept
Speednetworking Session
Networking & Coffee breaks
Access to presentations post-event

*Credit card payment with VISA or Master Card ONLY
Additional fees up to 10% apply and PayPal professional account registration required for payment with American Express.
Contact us for more information.

**IMPORTANT: Rates indicated above are exclusive of 21% VAT that will be added to your purchase upon payment.
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Vilnius Old Town / 12 – 13 October 2016

Conference Registration / +36 1 8700 140

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